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Customer Journey

At Cara Glass, we offer a wide range of double glazed home improvement products that can enhance the appearance and functionality of your home. We work diligently with our customers, ensuring a seamless and enjoyable customer journey. From initial consultation to installation aftercare, we’re here to help you every step of the way.

Our Processes

01 - Initial Enquiry

You can start your initial enquiry with us for free directly on our website. Use our free online quoting tool for any of our double glazed products, fill out our contact form, or call us directly to discuss your project.

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02 - Consultation & Quote

A member of our staff will get back to your initial enquiry to learn more about the specifics of your property and your desired installation. This is when we’ll be able to learn further details such as style, colour, and more, while also understanding more about your property.

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03 - Survey

After submitting your enquiry with our team, we’ll have our experts come out to your location for an extensive survey where we will examine what will be necessary and possible for the job at hand.

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04 - Order Confirmation

Once the survey and consultation is complete, we can work on ensuring the desired product specification matches with your property, helping you get a perfect fit during the installation process.

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05 - Products Ordered

Once the specification sizes and style has been finalised, the products will be ordered and manufactured.

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06 - Installation Booked

Once we have the bespoke to your home product ordered, we can book in a time and date to begin the installation that suits all involved.

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07 - Installation

Our team of professional fitters and installers will arrive on the agreed date to fit and install your double glazing products, allowing you to enjoy a warmer, safer home.

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08 - Celebration!

Once the installation and clean up is complete, you can relax and enjoy your latest home improvement project! Double glazing offers plenty of benefits beyond just aesthetics. Learn more about our double glazed products on our website, and start browsing today to find the perfect new fit for your home.

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Embark on your own customer journey with Cara Glass today. Contact our friendly team or use our free online quoting engine to transform your home with our high-quality double glazed products. Speak to staff directly on 01722 744424. Experience the seamless and enjoyable journey that we offer, from initial awareness to becoming a loyal advocate.

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